Terms & Conditions

Last Updated: October 2026

Welcome to Empire Foods.

These Terms & Conditions govern your access to and use of the Empire Foods website and your purchase of products through our online store.

By accessing our website, browsing our products or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Empire Foods

Empire Foods provides food products, snacks, sweets, mouth fresheners and related food products through its online platform.

The products displayed on our website are subject to availability.

2. Website Usage

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities
  • Attempt to gain unauthorized access
  • Interfere with website security
  • Upload malicious software
  • Copy or misuse website content
  • Use our website to violate applicable laws
  • Attempt to disrupt website functionality

We reserve the right to restrict or terminate access where misuse is identified.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information are accurate.

However, slight variations may occur due to:

  • Screen/display settings
  • Product packaging updates
  • Photography and lighting
  • Manufacturing variations
  • Changes made by manufacturers or suppliers

The actual product may occasionally differ slightly from the product image shown on the website.

4. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after your order has been placed, we may contact you regarding:

  • Replacement
  • Alternative product
  • Refund
  • Order cancellation

5. Pricing

Product prices displayed on the website are shown in Indian Rupees unless otherwise stated.

Prices may change without prior notice.

Any applicable:

  • Discounts
  • Offers
  • Promotional prices
  • Shipping charges
  • Taxes

will be displayed where applicable during the purchasing process.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily guarantee dispatch if there is an issue with:

  • Product availability
  • Payment verification
  • Incorrect customer information
  • Pricing errors
  • Suspected fraudulent activity
  • Delivery restrictions

We reserve the right to cancel an order where reasonably necessary.

7. Customer Information

Customers are responsible for providing accurate information, including:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • PIN code

Empire Foods cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8. Payment

Payments may be processed through third-party payment providers.

Customers agree to provide valid payment information when placing an order.

We do not knowingly store complete card details such as full card numbers or CVV information on our own website unless explicitly stated otherwise.

9. Shipping

Orders are shipped to eligible serviceable locations.

Delivery timelines are estimates and may be affected by:

  • Weather
  • Holidays
  • Courier delays
  • Transportation issues
  • Remote delivery locations
  • Incorrect address information
  • Other circumstances beyond our reasonable control

10. Food Products

Because Empire Foods sells food products, customers should review the product information, ingredients, allergens, storage instructions and other applicable information before consuming a product.

If you have a food allergy, intolerance or dietary restriction, please carefully review the product information before purchase and consumption.

11. Intellectual Property

All website content, including:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Text
  • Website design
  • Videos
  • Icons

belongs to Empire Foods or its respective content owners unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, security or policies of third-party websites.

13. Limitation of Liability

To the extent permitted by applicable law, Empire Foods shall not be responsible for indirect or consequential losses arising from the use of our website or products.

This does not exclude any liability that cannot legally be excluded.

14. Changes to Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised "Last Updated" date.