Privacy & Cookie Policy

Last Updated: October 2026

At Empire Foods, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy & Cookie Policy explains what information we may collect, how we use it and how cookies and similar technologies may be used on our website.

1. Information We May Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • PIN code
  • Order information
  • Payment status
  • Customer support communications
  • Website usage information

We only seek to collect information that is reasonably necessary for operating our business and providing services.

2. How We Use Your Information

Your information may be used to:

  • Process orders
  • Deliver products
  • Confirm orders
  • Provide customer support
  • Process refunds
  • Communicate about orders
  • Respond to enquiries
  • Improve our website
  • Improve products and services
  • Prevent fraudulent transactions
  • Maintain website security
  • Comply with applicable legal obligations

3. Order Information

When you purchase a product, information associated with your order may be retained for purposes including:

  • Order processing
  • Delivery
  • Customer support
  • Returns
  • Refunds
  • Accounting
  • Business records
  • Legal compliance

4. Payment Information

Payments may be processed by third-party payment gateways.

Depending on the payment method used, payment providers may collect and process payment information according to their own privacy policies.

Empire Foods does not request unnecessary payment information through email, phone calls or unofficial channels.

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small data files that can be stored on your device when you visit a website.

They may help us:

  • Keep the website functioning
  • Remember preferences
  • Maintain shopping cart functionality
  • Understand website usage
  • Improve website performance
  • Provide relevant functionality

6. Types of Cookies

We may use different types of cookies.

Essential Cookies
These are necessary for important website functions such as shopping cart and checkout functionality.

Functional Cookies
These may remember preferences and improve your browsing experience.

Analytics Cookies
These may help us understand how visitors use our website and identify areas for improvement.

Marketing Cookies
Where applicable, these may be used to understand marketing performance or display relevant promotional content.

7. Managing Cookies

Depending on your browser and device, you may be able to control or delete cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

8. Sharing Information

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment providers
  • Delivery and courier companies
  • Website hosting providers
  • Technology providers
  • Customer support services
  • Analytics providers

We do not intend to sell customers' personal information as a commodity.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain information for as long as reasonably necessary for:

  • Providing services
  • Maintaining business records
  • Handling disputes
  • Processing transactions
  • Meeting legal or regulatory obligations

11. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction or deletion of certain information.

To make a privacy-related request, contact us.

Email: [Your Email]

12. Children's Privacy

Our website is not intentionally designed to collect personal information directly from children.

Parents or guardians should supervise children's use of online shopping websites.

13. Policy Updates

We may update this Privacy & Cookie Policy when our practices, services or legal requirements change.