Shipping Policy

Last Updated: October 2026

Empire Foods aims to provide a convenient and reliable delivery experience for every customer.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

After receiving your order, we process it for dispatch.

Orders may require additional processing time depending on:

  • Product availability
  • Order volume
  • Payment confirmation
  • Packaging requirements
  • Holidays or weekends

2. Delivery Address

Customers must provide a complete and accurate delivery address.

Please check the following before placing your order:

  • Customer name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

Incorrect address information may result in delivery delays or failed delivery.

3. Delivery Areas

We deliver to locations that are serviceable through our available courier partners.

Some remote or restricted locations may not be serviceable.

If your PIN code is not serviceable, we may contact you regarding available alternatives.

4. Delivery Time

Estimated delivery time may vary depending on your location and courier availability.

Delivery may take longer during:

  • Festivals
  • Public holidays
  • Sales events
  • Extreme weather
  • Transportation disruptions
  • High order volumes
  • Remote-area deliveries

5. Shipping Charges

Shipping charges, if applicable, may be displayed during checkout.

Shipping charges can vary depending on:

  • Order value
  • Delivery location
  • Product weight
  • Promotional offers
  • Current shipping arrangements

6. Free Shipping

If Empire Foods offers a free-shipping promotion, the applicable minimum order value and terms will be displayed on the website.

Free shipping may not apply to every location or product unless specifically stated.

7. Tracking

Where tracking is available, customers may receive tracking information after dispatch.

Tracking information is generally provided through the registered email address, phone number or order communication system.

8. Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact our support team.

We will make reasonable efforts to check the shipment status with the relevant delivery partner.

9. Failed Delivery

Delivery may fail due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Customer refusal
  • PIN code/serviceability issue
  • Courier restrictions

Additional delivery attempts may depend on the courier partner.

10. Damaged Package

If your package appears damaged at the time of delivery, customers should:

  1. Inspect the package where possible.
  2. Take photographs/videos of the package.
  3. Keep the original packaging.
  4. Contact Empire Foods as soon as possible.
  5. Provide the order number and supporting images.

This helps us investigate the issue.

11. Food Product Delivery

As our products may include food items, customers should follow the storage and consumption instructions provided with the product.

Once a food product has been delivered, appropriate storage becomes the customer's responsibility according to the product instructions.

12. Contact

For shipping-related questions:

Email: [Your Email]
Phone: [Your Phone]

Please include your order number when contacting us about an existing order.